Emailed Casey on a Friday about a small problem with shower water temp regulation. Chuck called me that afternoon and we set up an appointment for the next Monday. Leo came out and checked everything for me and as a bonus explained how it all worked. Great company!! Highly recommend it.
FIVE STARS all around...from the initial consult through the installation. Brando and Daniel did the install, and their attention to detail is amazing. Brando found a few small chips in the shower glass that I probably would have never seen, and arranged for a replacement. Every concern I had and every question I came up with they answered. The quality of the materials appears top-notch, and the warranty coverage and follow up is outstanding. And the installers showed great respect for my property....covered everything and cleaned up everything. Plus Brando and Daniel were just great, personable guys to have around.
The end to end experience was excellent! The team was on time, very respectful of our place, and did an amazing job tearing our bathtub and installing the new shower in. They also cleaned up all the mess and tried to make everything looking perfect before they left! We love the new shower so much! It’s a fantastic upgrade to our bathroom, easy to clean, and no leakage or whatsoever! We would definitely go with Shugarmans for our future bathroom remodel as well!
We chose Shugarman's based on a few things: 1) product quality, no 'change order' process (whatever they find, they fix), replacement of shower/bath plumbing, and the 2-day installation. Although it took 2 months to get our job scheduled (all bath remodel companies were experiencing these delays), the team kept us informed along the way and, once scheduled, things went very quickly. The installation team was professional, courteous, and took the time to answer all our questions. They did, in fact, discover issues in the wall and repaired them all at no additional cost. We really appreciated the care they took to protect our home (drop cloths, clean up, etc.), and they did an amazing job with the little details to make sure the final product looked exceptional. Would definitely recommend based on our experience!
Great company, great service!! Have been waiting to have our 1960s pink bathroom remodeled since we bought the house 20 years ago but was intimidated by the remodel process. So angry we waited this long. We knew we wanted to use a local family owned company and luckily we found Shugarman’s Bath. From our first meeting with Chase to the end result, it was a dream come true! Chase came for our initial consultation. He explained the entire process and expertly guided us in design choices. Once the materials were manufactured we scheduled the install and now have a shower/bath that we are proud to show off. Having only one bathroom in our house we were worried about how long it would really take and if it would be a thorough job in such a short time. They took our shower down to the studs, redid plumbing and then glammed it up in less than 2 days. Chase was even able to help us with our vanity. So in love with our new bathroom. Unbelievable transformation!!
The Installation Team of Brent and Jodi working for Casey Shugarman at SHUGARMAN'S Bath is the main reason for using this company for a bathroom remodel. A perfect pair of perfectionist, the installation team gave 110% effort to make sure their company provided everything promised in a timely manner while creating my new bathroom shower. Their total dedication to customer satisfaction is an accurate reflection of their company's values hardly seen anymore in today's competitive business environment. THANK YOU KINDLY TO EVERYONE INVOLVED!
Great remodel. Great team to work with planning and implimenting. Project on time and complete with no major problems..
My mother has been in desperate need of a new bathroom for years. With her in San Diego, and me in Santa Monica, it's been really hard to get comfortable with the idea of coordinating a construction project. A friend actually referred Shugarmans to us, apparently they also have a background in medical devices and so they were very familiar with grab bars and other fall prevention considerations. They so naturally understood my mother's needs, it was such a relief. The installation couldn't have gone smoother. Such a professional and friendly company!
Overall, I got what I wanted and an happy with how everything was finished. There was a scheduling delay which caused our project to be completed two weeks late. Once here, Aldo was respectful and did a good job communicating with me during the project! Thanks Shugarmans!
Our experience with Shugarman’s Bath was wonderful, from initial communication to final installation. Chase was responsive and helpful throughout the project, and despite the current COVID situation, followed up with me to check in. Francisco was efficient and did a wonderful job, taking the time to explain what he’d be doing and making sure we were happy with the end result. I highly recommend them!